Support
Email us at support@ntlwork.com. We usually reply within 2 business days.
To help us help you faster, include the app version (Settings → About), your device and OS version, the steps that lead to the problem and a screenshot if you can. Never send your password.
Frequently asked questions
How do I keep my data when I change phones?
On your old phone, sign in with email or Google so the app backs up. On the new phone, install the app and sign in with the same account; the app will offer to restore your backup.
I bought Pro but it is missing on my new phone
Sign in with the Apple ID or Google Play account you used to buy it, then tap Restore purchases on the Pro screen.
How do I cancel Pro?
- iPhone: Settings → [your name] → Subscriptions → Life Counter → Cancel Subscription.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Life Counter → Cancel.
Deleting the app or your account does not cancel a subscription. Refunds are handled by Apple or Google.
I don’t get reminders
Check notification permission for Life Counter in your device settings, and on Android turn off battery saving or battery optimization for the app.
The widget does not update
Open the app once to refresh its data, then remove and re-add the widget if it still looks stale.
Are the life expectancy numbers accurate?
They are statistical estimates from WHO data and the habits you choose, for reference only, not a medical prediction.
How do I delete my account and data?
See the account deletion steps.